Services / Telehealth / Melbourne
Online Vet Consultations — Melbourne & Victoria
Not every question needs a home visit. Our telehealth service connects you with our registered veterinarian via secure video call — for advice, triage, prescription support, and follow-ups from the comfort of your home.
What Telehealth Can Help With
Triage
Not sure if your pet needs urgent care? We can assess the situation and advise whether an emergency visit is needed.
Prescription refills
Request repeat prescriptions for ongoing medications without the need for an in-person visit.
Follow-up consultations
Check in after an at home visit to review progress and adjust the care plan as needed.
Behaviour advice
Discuss behaviour concerns, ask questions about a behaviour plan, or get initial advice before booking an in-person consultation.
Quality-of-life discussions
Talk through how your pet is doing, discuss palliative care options, or prepare for end-of-life decisions.
General guidance
Diet, nutrition, exercise, preventive care, and any other question you have — without the need for a clinic visit.
How It Works
- 1
Book online
Choose a telehealth appointment, select a time, and complete a short intake form.
- 2
Receive your video link
You'll receive a confirmation email with a secure video link — no app download required.
- 3
Join the call
Connect from any device — phone, tablet, or computer — with your pet nearby.
- 4
Consult with our vet
Our veterinarian will assess your pet visually, ask targeted questions, and provide expert guidance.
- 5
Receive a written summary
After the call, you'll receive a written summary of recommendations and any next steps.
From $99
Telehealth consultation · 20–30 minutes
- Video call with a registered veterinarian
- Assessment and triage guidance
- Prescription support where appropriate
- Written summary of recommendations
- Referral coordination if in-person care is needed
Available Melbourne, Victoria & Australia-wide
No prior in-person visit required. We offer telehealth to all Victorian residents and, in many cases, clients nationally.
Frequently Asked Questions
Telehealth is well suited for triage (should I be worried?), follow-ups after an at home visit, medication questions and prescription refills, behaviour advice, quality-of-life discussions, and general guidance. It is not appropriate for emergencies — please call an emergency clinic if your pet is in crisis.
Our telehealth consultations start from $99. This includes the video call with our registered veterinarian, assessment and triage guidance, and a written summary of recommendations.
Yes — we offer telehealth to clients across Victoria and, in many cases, nationally. You don't need a prior in-person visit for a telehealth-only consultation.
In some circumstances, yes — subject to a valid veterinarian-client-patient relationship and the type of medication required. We'll be upfront about what is and isn't possible in your specific situation.
A device with a camera and microphone (phone, tablet, or computer), good lighting so the vet can see your pet clearly, and any previous records or medication lists. We'll send you a secure video link by email before the appointment.
Book online through our booking page, choose the telehealth service, select a time, and complete the short intake form. You'll receive a confirmation and secure video link by email.
Book a Telehealth Consultation
Expert veterinary advice from anywhere in Australia — book online in minutes.