Services / Telehealth Consultation
Telehealth Consultation
Expert veterinary advice from the comfort of home
Available anywhere in Australia — telehealth consultations are open to all Victorian residents and, in many cases, clients nationally. No prior in-person visit required.
About This Service
Not every question requires a home visit. Our telehealth service connects you with our veterinarian via secure video call for advice, triage, prescription support, and follow-ups. Available to clients across Victoria and beyond, telehealth is a convenient, low-stress option for many situations.
Telehealth Consultation photo
What's Included
- Secure video consultation with our veterinarian
- Assessment and triage guidance
- Prescription or refill support where appropriate
- Follow-up advice after an in-home visit
- Written summary of recommendations
- Referral coordination if in-person care is needed
How This Service Works
- 01
Book a telehealth appointment online and complete a short intake form
- 02
Receive a secure video link via email
- 03
Join the call from any device — phone, tablet, or computer
- 04
Your vet will assess your pet visually and ask targeted questions
- 05
Receive recommendations, a written summary, and next steps
Pricing
Our telehealth consultation service starts from $99. Final pricing depends on location and specific requirements.
We'll always confirm costs before your visit — no hidden fees.
Your Veterinarian
Dr. Jina Song
DVM, University of Melbourne · 10+ years experience
A compassionate mobile veterinarian serving Melbourne, with a special focus on end-of-life care, palliative medicine, and helping families navigate some of the most difficult moments with their beloved pets. After spending years in busy general practice, a move to mobile veterinary care felt like a natural fit — more time with each patient, less stress for animals, and a deeper connection with the families we serve.
Frequently Asked Questions
Telehealth is great for triage, follow-ups after an in-home visit, medication questions, behaviour advice, quality-of-life discussions, and general guidance. It's not appropriate for emergencies — please call an emergency clinic in urgent situations.
Yes — we offer telehealth to clients across Victoria and, in many cases, nationally. No prior in-person visit is required for telehealth-only consultations.
In some circumstances, yes — subject to a valid veterinarian-client-patient relationship and the type of medication required. We'll be upfront about what is and isn't possible.
A device with a camera and microphone, good lighting, and a cooperative pet — or at least your best attempt at one! Having any previous records or medication lists handy is helpful.
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