Available anywhere in Australia, telehealth consultations are open to all Victorian residents and, in many cases, clients nationally. No prior in-person visit required.
About This Service
Not every question requires a home visit. Our telehealth service connects you with our veterinarian via secure video call for advice, triage, and follow-ups. Available to clients across Victoria and beyond, telehealth is a convenient, low-stress option for many situations.
What's Included & How It Works
- 01
Book a telehealth appointment online and complete a short intake form so the vet has the context they need before the call.
- 02
A secure video link arrives by email. Join the call from any device: phone, tablet, or computer.
- 03
Your vet assesses your pet visually, asks targeted questions, and provides triage guidance or care advice for whatever brought you to the call.
- 04
If this is a follow-up after an in-home visit, we revisit the care plan, talk through any changes, and adjust where needed.
- 05
You receive a written summary of recommendations afterwards. If in-person care turns out to be the right next step, we coordinate the referral.
Pricing
Our telehealth consultation service is $99. Any additional services or medications will be quoted separately.
We'll always confirm costs before your visit, no hidden fees.
Your Veterinarian
Dr. Jina Song
DVM, University of Melbourne · PhD, University of British Columbia · CAETA Certified · 10+ years experience
Dr. Jina is a compassionate mobile veterinarian serving Melbourne, with a special focus on end-of-life care, palliative medicine, and helping families navigate some of the most difficult moments with their beloved pets. After spending years in busy emergency and general practice, a move to mobile veterinary care felt like a natural fit, more time with each patient, less stress for animals, and a deeper connection with the families we serve.
Frequently Asked Questions
Telehealth is great for triage, follow-ups after an at home visit, care plan questions, behaviour advice, quality-of-life discussions, and general guidance. It's not appropriate for emergencies, please call an emergency clinic in urgent situations.
Yes, we offer telehealth to clients across Victoria and, in many cases, nationally. No prior in-person visit is required for telehealth-only consultations.
Yes, we can review your pet's current care plan, discuss options, and provide guidance. For any changes, we'll coordinate with your regular vet or arrange an in-person visit if needed.
A device with a camera and microphone, good lighting, and a cooperative pet, or at least your best attempt at one! Having any previous vet records handy is helpful.
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